May 18, 2024  
2019-2020 Academic Catalog 
2019-2020 Academic Catalog [ARCHIVED CATALOG]

Business and Community Services

Services for Business

Southwest is focused on helping regional businesses meet their workforce training needs.  The College works closely with area Chambers of Commerce, The Workforce Investment Network, Greater Memphis Alliance for a Competitive Workforce, Tennessee Economic and Development and Memphis/Shelby and Fayette counties economic and development teams that recruit prospective companies to the region.  Training is coordinated and closely aligned with these organizations and their strategic planning and recruitment efforts.  Each training course or program is practical, up-to-date, customized to the specific customer training needs, and is offered at competitive prices, on-site or at a choice of locations, and delivered utilizing flexible schedules that are the customer’s choice.

Starting and Sustaining A Small Business
(901) 333-5085

Southwest, in cooperation with the U.S. Small Business Administration, State of Tennessee, and the city of Memphis, hosts and supports in Shelby and Fayette coounties, the Tennessee Small Business Development Center (TSBDC).  The TSBDC provides in-depth, high-quality assistance to small business owners, entrepreneurs and individuals with a business idea.

Any current or future entrepreneur can schedule an appointment to come to the TSBDC for unbiased business advice and high quality training at no charge.  TSBDC’s certified business counselors can assist with startup information, preparing business plans, basic accounting principals, loan packaging, acquiring financing and cash flow analysis, basic tax planning and IRS requirements, basics in getting started in government contracting, market research, strategic planning for growth and expansion and business management.

TSBDC, its training partners and subject matter experts provide free training in areas such as business startup, business planning, strategic planning, business financing, marketing, social media, government contracting, business taxes, human resources management, bid proposals, exporting, importing, credit repair, developing great customer relations, growing your business online and managing risk.

Supporting Business and Workforce Development

Corporate Training and Continuing Education
(901) 333-4207

In order to improve profitability and productivity and remain responsive to the market place, businesses need ongoing and innovative employee training.  Southwest Workforce Solutions provides customized training and services in a wide variety of training areas when and wherever is most convenient for your company. In addition to customized training, Southwest Workforce Solutions offers a wide variety of regularly scheduled workforce and personal development classes.

Here are a few of the training categories available:

  • ACT and GED Exam Preparation
  • Building, Manufacturing, and Industrial
  • Business and Commerce
  • Computer Applications
  • Information Technology
  • Health and Medical
  • Hospitality
  • Languages
  • Leadership, Management and Supervision
  • Occupational Safety and Environmental Health
  • Quality, Process Improvement and Productivity
  • Teaching and Education

Business Services
(901) 333-4207

Southwest Workforce Solutions services include instructional support that allows employers to design customized training programs to address employee skill gaps; and research and reporting that allow employers to review and analyze data to identify trends and make fact-based decisions.  Additional offerings include job profiling, certified assessments, research/reporting, and WorkKeys®, Developing a Curriculum (DACUM) and KeyTrain® assessment tools.

Mid-South Quality-Productivity Center (MSQPC)
(901) 543-3530

The Mid-South Quality-Productivity Center (MSQPC)  is a partnership between the college and the Greater Memphis Chamber.  Since it’s inception in 1988, MSQPC has conducted quality training for hundreds of businesses and organizations in Memphis, the Mid-South Region, nationally and globally. MSQPC serves as a clearinghouse for a vast array of individual quality productivity programs, and frequently delivers custom tailored training to clients.  With a renewed focus on Healthcare, Education, Manufacturing and Service, MSQPC provides Baldrige-based assessments, Lean Six Sigma instruction, benchmarking, knowledge management and innovative training and consulting with an aim of championing market excellence.

Training and consulting areas include:

  • Malcolm Baldrige National Quality Award assessments and assessment training
  • Process Activated Training System® (PATS)
  • ISO and Internal Audition
  • Lean Six Sigma (Yellow, Green and Black Belt)
  • Franklin Covey Training
  • Root Cause Analysis
  • Educational Consulting

Services for Targeted Groups

Southwest is unique because it has a commitment to providing a comprehensive array of services and programs to all segments of the community.

Certified Professional Secretary (CPS) Program

Upon successful completion of the CPS examination, the student will be eligible for 19 hours of college credit toward the Office Technology A.A.S. degree, if he/she has completed at least nine credit hours at Southwest and is currently enrolled in a program of study leading to a degree. A record of the CPS examination scores, award of the CPS certificate, and a written request for award of credit must be provided to the Office of Admissions, Records and Recruitment. The courses for which credit will be awarded are:

Course Cr.
ACCT 1010 Principles of Accounting I   3
OFAD 1110 Keyboarding I   3
OFAD 1120 Keyboarding II   3
OFAD 1210 Microsoft Word I   4
OFAD 1140 Records Management   3
OFAD 2610 Administrative Office Management   3


Tennessee Small Business Development Center (TSBDC)

For over 30 years, the Tennessee Small Business Development Center (TSBDC) network has been empowering small business owners, entrepreneurs, and individuals with a business idea to innovate new products and services that compete in the global marketplace.

Assistance from TSBDC at Southwest Tennessee Community College is available to anyone interested in beginning a small business for the first time or improving or expanding an existing small business.

Free one-on-one business counseling sessions include assistance with:

  • Startup information
  • Preparing business plans
  • Basic accounting principals
  • Loan packaging, acquiring financing and cash flow analysis
  • Market research
  • Basics in getting started in government contracting


Free TSBDC training workshops/seminars include:

  • Business Startup
  • Business Planning
  • Social Media
  • Growing Your Business Online
  • Business Financing
  • Accounting
  • Government Contracting
  • Business Taxes
  • Exporting and Importing

Learn more at or call (901) 333-5085.

Upward Bound - College Prep for Eligible High School Students
(901) 333-5117

Upward Bound is a pre-college educational program funded by the U.S. Department of Education which assists eligible students in their efforts to successfully complete high school and obtain a college education. Upward Bound provides high school students with comprehensive educational services specifically designed to enhance learning and to heighten self-confidence.

Eligible participants must be enrolled in ninth or tenth grade and attend one of the following high schools:

  • Martin Luther King, Jr. Preparatory Academy (MLK)
  • Hamilton
  • Douglass
  • Trezevant
  • Manassas