Melanie L. Jones • (901) 333-4819

This program provides the skill set needed to begin a career in the Information Technology field. Designed for dually-enrolled high school students,  high school graduates, those entering the workforce for the first time, or individuals seeking to retrain into an occupational field with a high level of projected growth over the current decade and into the next, the coursework in this program provides training in three areas.  These areas include:

• Personal computer (PC) hardware and software installation and support
• Basic computer network configuration, maintance and troubleshooting
• Basic network security configuration and maintance

Upon completion of this program, certificate holders will be qualified to work as a computer support specialist, network specialist providing Level I support, and as on-site technical specialists, providing field support.  In addition, the courses completed in this program may be applied towards an A.A.S. degree in Computer Information Technology.

Program Learning Outcomes

1. Identify, install, configure, and troubleshoot hardware components to support computing needs.
2. Identify, install, configure, and troubleshoot software components to support computing needs.
3. Identify risk and participate in risk mitigation activities.
4. Apply security controls to maintain confidentiality, integrity, and availability, and identify appropriate technologies and products.
5. Describe network management and security concepts, tools, and techniques.
6. Troubleshoot issues related to the installation, security, and network access.