Jul 16, 2024  
2020-2021 Academic Catalog 
2020-2021 Academic Catalog [ARCHIVED CATALOG]

Business and Community Services

Southwest Workforce & Community Solutions

Southwest Workforce & Community Solutions (SWS) provides personal enrichment, professional development, and community programs for the Greater Memphis region.  Courses are available on campus and online.  SWCS delivers many career and technical education offerings, including tailored employee assessment services, technical skill training and certificate and certification programs to support professional advancement.

Workforce Training Programs


(901) 333-4207

Southwest Workforce Solutions helps regional businesses meet workforce goals by providing high-quality training and assessment.  SWS works closely with area Chambers of Commerce, The Workforce Investment Network, Greater Memphis Alliance for a Competitive Workforce, Economic and Development Growth for Memphis and Shelby County and many other partners who help recruit prospective companies to the region. Training is coordinated and closely aligned with these organizations and their strategic planning and recruitment efforts.  Each training course or program is custom designed with flexible schedules encompassing practical, state-of-the-art programming offered at competitive prices, on-site or at a choice of locations.

Available training in programs including:

  • ACT and HiSET (GED) Exam Preparation
  • Building Manufacturing, and Industrial
  • Business and Commerce
  • Computer Applications
  • Information Technology
  • Health and medical
  • Hospitality
  • Languages
  • Leadership, Management and Supervision
  • Occupational Safety and Environmental Health
  • Quality, Process Improvement and Productivity
  • Teaching and Education

Assessment Services


(901) 333-4207

Southwest Workforce Solutions has a rich history of providing training and assessment services to companies an organization.  By offering in-depth assessments for businesses the nature and scope of performance issues are identified and training can be designed and delivered with optimal results.

SWS’s staff is trained and certified in the use of a variety of professional and technical assessments including, Amatrol eAssessments, ACT WorkKeys® (http://www.act.org/content/act/en/products-and-services/workkeys-for-employers/assessments.html), Developing A Curriculum (DACUM) (http://www.southwest.tn.edu/ce/dacum.htm), KeyTrain® assessment tools, Scientific Management Techniques Inc. Skills Assessments, as well as National Healthcareer Association certifications http://www.southwest.tn.edu/ce/training-assesmt.htm

Community Programs


(901) 333-4207

Southwest Community Solutions offers continuing education and professional development training for adult learners.  Hundreds of courses are offered online and on campus, focusing on in-demand skills, preparation and attainment of industry credentials and career advancement.  Programs and courses are available throughout the year in a wide range of topics that range from arts and languages, project and business management, healthcare, personal and professional excellence and leisure.  SCS believes learning should be a lifelong endeavor for everyone.

Mid-South Quality-Productivity Center (MSQPC)


(901) 543-3530

The Mid-South Quality-Productivity Center (MSQPC) is a partnership between the college and the Greater Memphis Chamber.  Since its inception in 1988, MSQPC as conducted quality training for hundreds of businesses and organizations in Memphis, the Mid-South around the globe.  MSQPC serves as a clearinghouse for a vast array of individual quality productivity programs, and frequently delivers custom tailored training.  With a renewed focus on Healthcare, Education, Manufacturing and Service, MSQPC provides Baldrige-based assessments, Lean Six Sigma instruction, benchmarking, knowledge management and innovative training and consulting.

Training and consulting:

  • Malcolm Baldrige National Quality Award assessments and assessment training
  • Process Activated Training System® (PATS)
  • ISO and Internal Audition
  • Lean Six Sigma(Yellow, Green and Black Belt)
  • Franklin Covey Training
  • Root Cause Analysis
  • Educational Consulting

Tennessee Small Business Development Center (TSBDC)

For more than 30 years, the Tennessee Small Business Development Center (TSBDC) network has empowered small business owners, entrepreneurs and individuals to innovate new products and services that compete and succeed in the global marketplace.

Assistance from TSBDC at Southwest Tennessee Community College is available to anyone interested in beginning a small business for the first time or improving or expanding an existing one.

Free one-on-one business counseling includes:

  • Startup information
  • Preparing business plans
  • Basic accounting principals
  • Loan packaging, acquiring financing and cash flow analysis
  • Market research
  • Basics in getting started in government contracting

Free TSBCS training workshop/seminars include:

  • Business Startup
  • Business Planning
  • Social Media
  • Growing your Business Online
  • Business Financing
  • Accounting
  • Government Contracting
  • Business Taxes
  • Exporting and Importing

Learn more at http://www.tsbdc.org/swtcc or call (901) 333-5085.


Starting and Sustaining a Small Business


(901) 333-5085

Southwest, in cooperation with the U.S. Small Business Administration, State of Tennessee, and the city of Memphis, hosts and supports throughout Shelby and Fayette counties, the Tennessee Small Business Development Center (TSBDC).  The TSBDC provides in-depth, high-quality assistance to small business owners, entrepreneurs and individuals with business ideas.

Any current or future entrepreneur can schedule an appointment to visit the TSBDC for unbiased business advice and high-quality training at no charge.  TSBDC’s certified business counselors assist with startup information, preparing business plans, basic accounting, loan packaging, acquiring financing and cash flow analysis, basic tax planning and IRS requirements, basics in getting started in government contracting, market research, strategic planning for growth and expansion and business management.

TSBDC, along with its training partners and subject matter experts, provides free training with business startups, planning, strategy, finances,marketing, government contracting, taxes, human resources management, bid proposals, exporting and importing, credit repair, customer relations and managing risk.


Services for Targeted Groups

Southwest is unique because it has a commitment to providing a comprehensive array of services and programs to all segments of the community.

Certified Professional Secretary (CPS) Program

Upon successful completion of the CPS examination, the student will be eligible for 19 hours of college credit toward the Office Technology A.A.S. degree, if he/she has completed at least nine credit hours at Southwest and is currently enrolled in a program of study leading to a degree. A record of the CPS examination scores, award of the CPS certificate, and a written request for award of credit must be provided to the Office of Admissions, Records and Recruitment. The courses for which credit will be awarded are:

Course Cr.
ACCT 1010 Principles of Accounting I   3
OFAD 1110 Keyboarding I   3
OFAD 1120 Keyboarding II   3
OFAD 1210 Microsoft Word I   4
OFAD 1140 Records Management   3
OFAD 2610 Administrative Office Management   3


Upward Bound - College Prep for Eligible High School Students

(901) 333-5117

Upward Bound is a pre-college educational program funded by the U.S. Department of Education which assists eligible students in their efforts to successfully complete high school and obtain a college education. Upward Bound provides high school students with comprehensive educational services specifically designed to enhance learning and to heighten self-confidence.

Eligible participants must be enrolled in ninth or tenth grade and attend one of the following high schools:

  • Martin Luther King, Jr. Preparatory Academy (MLK)
  • Hamilton
  • Douglass
  • Trezevant
  • Manassas