How Do I Get Help With…?

Guide to Campus Services

• Improving my Study Habits/Test Taking Skills
• Further Developing my Writing, Reading, and Math Skills
• Receiving Supplemental Instruction
• Getting Tutored for my Classes
• Attending Academic Success Workshops
• Accessing online tutoring 

Academic Support Center (ASC)

Macon Cove Campus

Bornblum Library, Front Desk

Phone: 901-333-4107

Union Avenue Campus  

     Jess Parrish Library

     Phone 901-333-5054

Maxine A. Smith Center

Room 214

Phone: 901-333-6046

Whitehaven Center

Room 121

Phone: 901-333-6480

Gill Center

Room 210

    Phone: 901-333-5989

• Applying for admission
• Scheduling a campus tour
• Answering questions for parents

Admissions

Macon Cove Campus
Farris Building, Room 2140
Phone: 901-333-5924

Union Avenue Campus
M Building, Room 110
Phone: 901-333-5924

• Receiving academic advising
• Selecting a Major and Scheduling Classes
• Career Counseling
• Discussing Academic Difficulties or problems with a class
• Obtaining Transfer Information
• Withdrawing from class

Advising 

Macon Cove Campus
Farris Building, Room 2140
Phone:  901-333-4594

Union Avenue Campus
M Building, Room 110
Phone:  901-333-5122

• Purchasing or renting my textbooks and school supplies
• Purchasing Southwest apparel

Bookstore

Macon Cove Campus
Farris Building, Room 1114
Phone:  901-333-4227

Union Avenue Campus
C Building, Room 205
Phone:  901-333-5455

• Identifying career areas best-suited for me
• Exploring career options
• Developing job search skills (resume writing, interview preparation)   
• Finding off-campus jobs related to my chosen career path

Career Services

Macon Cove Campus
Farris Building, Room 2160
Phone:  901-333-4180

Union Avenue Campus
M-Building Room 110

• Paying parking tickets, fines, and your tuition and fees
• Setting up a payment plan
• Questions about refund disbursements and book vouchers, if eligible
• Getting questions answered about financial holds on my account

Cashier Office

Macon Cove Campus
Farris Building, Room 2032
Phone:  901-333-5292

Union Avenue Campus
M Building, Room 110
Phone:  901-333-5292

• Access and Support for:
  • PAWS (Southwest)
    • Online Courses
    • Hybrid Courses
  • TN eCampus
    • Online Courses

Distance Education

Macon Cove Campus
Sulcer Building, Room 220
Phone:  901-333-4612

• Filling out my FAFSA
• Questions concerning my award letter Questions about how financial aid may be impacted if you withdraw from a course
• Obtaining Scholarships or grants
• Questions about Satisfactory Academic Progress (SAP)

Financial Aid

Macon Cove Campus
Farris Building, Room 2102
Phone:  901-333-5960

Union Avenue Campus
M Building, Room 112
Phone:  901-333-5960

• Checking out books and other media
• Finding Quiet Study Rooms
• Navigating Electronic databases
• Assistance with Research for Assignments
• Accessing books on reserve

Library Services

Bert Bornblum Library
     Macon Cove Campus
     Phone: 901-333-4706
Gill Center Library
     Phone: 901-333-4706
Maxine A. Smith Library
     Phone: 901-333-4706
Parrish Library
    Union Avenue Campus
     Phone: 901-333-4706
Whitehaven Center Library
     Phone: 901-333-64706

• Talking with someone when depressed or dealing with an emotional problem

Mental Health Counselor

Union Avenue Campus

B Building, Room 227

 Phone: 901-333-5121

 Macon Cove Campus

 Farris Building, Room 2100

 Phone: 901-333-4174

• Getting a parking sticker for my car
• Reporting an emergency, a crime, or an accident
• Safety and Security Concerns

Police Services/Public Safety

Gill Center
Room 105
Phone:  901-333-5970

Macon Cove Campus
Farris Building, Room 1107
Phone:  901-333-4242

Maxine A. Smith Center
Room 112
Phone:  901-333-6005

Union Avenue Campus
Parrish Building, Room 107
Phone:  901-333-5555

Whitehaven Center
Room 100A
Phone:  901-333-6479

• Adding and dropping classes
• Submitting forms to change my major
• Applying for graduation
• Requesting a transcript

Registrar

Macon Cove Campus
Farris Building, Room 2140
Phone:  901-333-5924
Fax:  901-333-4473

Union Avenue Campus
M Building, Room 110
Phone:  901-333-5924
Fax:  901-333-5630

• Link students to community resources
• Provide advocacy to improve student functioning socially and academically. 

Social Services

Union Avenue Campus, B212

• Engaging in campus social activities clubs
• Information about Student Government Association
• Leadership/Community Service Opportunities
• Having a neutral and safe environment to express questions, issues, and concerns
• Navigating through the system of university policies, procedures, and departments
• Receiving informal, impartial, and confidential dispute resolution with administrative and academic issues that impact my academic success

Student Leadership & Engagement

Macon Cove Campus
Farris Building, Room 2100
Phone:  901-333-4178

Union Avenue Campus
B Building, Room 106
Phone:  901-333-5380

• Getting accommodations for learning disabilities and/or physical challenges associated with my classwork
• Academic Assistance for students with documented disabilities.

Center for Access (formerly Student Disability Services)

Macon Cove Campus
Farris Building, Room 2182
Phone:  901-333-4223

Hours: 8am-4:30pm
(Monday-Friday)by appointment.

Union Avenue Campus
B Building, Room 221
Phone:  901-333-5523

Hours: 8am-4:30pm
(Monday- Friday)by appointment.

• Establishing my email account
• Resetting my Email or Wireless Login Passwords

Student Help Desk

Phone: 901-333-4357  

• Mentoring
• Life skills training
• College success seminars/workshops
• Information about the college and community resources
• Setting personal goals and maintaining a 2.5 GPA or better

Student Success Center

Macon Cove Campus
Farris Building, Room 2135
Phone:  901-333-4261

Union Avenue Campus
M Building, Room 110-A
Phone:  901-333-5712

• Certifying VA benefits
• Counseling and outreach services
• VA Resources

Veteran Affairs

Macon Cove Campus
     Farris Building, Room 2186
     Hours:  8:30 a.m.-5 p.m.
     [Monday- Friday]
    Phone:  901-333-4174
     Fax:  901-333-4458