HMGT 1020 Fundamentals of Guest Service in the Hospitality Industry

1 Credit Hour(s)

Students will learn the importance of outstanding guest service in successful hospitality operations. We will examine topics such as the importance of knowledge of the local area to make recommendations to guests, guest service recovery, and the importance of the individual interacting with guests in creating memorable experiences.
This course is not designed for transfer to four-year universities. Students should check course recommendations with the college or university to which they intend to transfer for a baccalaureate degree. The receiving institution always makes the final decision about transferability of credits.